Customer Service Expert (m/f/d) - Location Ennepetal or Essen (GER)
Be more than an expert in customer service (m/f/d)!
Just answering phone calls as a customer service representative? At PAKi we believe you can do so much more. Being the one that supports clients on a daily basis, you are the first to notice points of improvement. Insights that will make operations run more smoothly. So, whether your impact is making a client smile, contributing to the team effort, or optimising the supply chain for million cups of tea… at PAKi we want you to be able to have a meaningful impact in the work you do. Read the full job profile customer service representative below.
Making a difference as expert in customer service (m/f/d):
- You look after and support our existing customers in Germany, Austria and Switzerland
- You will prepare and negotiate quotations and follow up on orders
- You are responsible for processing complaints
- In addition, you will support the expansion of our customer network as part of the acquisition of new customers
- You create statistics and reports and always look for optimisation opportunities on this basis
What you get
Impact works both ways. Just as you give your best, so will we. And these are not just words. We believe flexible working hours and mobile working support a healthy work-life balance. Personnel development, training & coaching and leadership programs will keep you impactful. Just as free gym-membership, bike leasing and monthly health offers will keep you fit. We find plenty of time for internal events and will give you a good start with an extensive onboarding program including buddy.
Who you are
- You look after and support our existing customers in Germany, Austria and Switzerland
- You will prepare and negotiate quotations and follow up on orders
- You are responsible for processing complaints
- In addition, you will support the expansion of our customer network as part of the acquisition of new customers
- You create statistics and reports and always look for optimisation opportunities on this basis
DID YOU GET CURIOUS?
How lean and green would you like to be as a customer service representative? Feel free to contact Sharon Möllenkamp, HR Business Partner, +492333-975395178 for more information about the vacancy or apply below!
You can also simply apply with your Xing or LinkedIn profile. In the application form, you will find separate fields which you can use for referring to your profile(s).
You can also simply apply with your Xing or LinkedIn profile. In the application form, you will find separate fields which you can use for referring to your profile(s).
